When A Free Nook Isn't Free
When is free something other than free? When HP dangles a free Nook offer, notes The Consumerist.
Not really free
When you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a new Ultrabook with a free Noon e-reader as part of a Cyber Monday sale. He was looking for a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Issue seen all over
Brian is not the first consumer to see this type of issue. The customer does not get charged $99 when purchasing the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the price of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the business will not take back a free Nook obtained through such holiday promotions, and the customer "will not obtain the $106 they were charged for (the Nook)."
Not necessarily as free as you may think
The terms of the transaction showed that the Nook price was actually bundled with the HP price rather than actually being a totally free product offered on top of the computer. The small print is where all the significant information could be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
Not really free
When you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a new Ultrabook with a free Noon e-reader as part of a Cyber Monday sale. He was looking for a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Issue seen all over
Brian is not the first consumer to see this type of issue. The customer does not get charged $99 when purchasing the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the price of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the business will not take back a free Nook obtained through such holiday promotions, and the customer "will not obtain the $106 they were charged for (the Nook)."
Not necessarily as free as you may think
The terms of the transaction showed that the Nook price was actually bundled with the HP price rather than actually being a totally free product offered on top of the computer. The small print is where all the significant information could be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
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