IT Support Runs In To Help

By Jessica Long


When working in an office or professional business environment, the IT support is easy to see and easy to find. There is typically a department of individuals that not only support the individual computers used by the staff, but they also maintain and support the computers systems and networks throughout the building or the company that they work for.

Although this is probably the standard and what people generally think of when IT or Information Technology is mentioned, but it is not the only one. IT or Information Technology is the term used to define the computer systems or the people who help to build or maintain them and the network they operate on.

There are varying ranges of support that a business gets from an IT department. If the department is dedicated to the company, meaning the company employes it's own department of IT professionals, then they handle everything related to computers. Not only that, but any cell phones, mobile devices, or anything else that is electronic is handled by that department.

Because it is usually very difficult for such individuals to gain employment in firms that normally hire people who have attained a college degree in the field, they end up working for themselves and trying to prove every minute of every day that they know just as much about computers as the people who went to school. The experience they gained in the real world cannot be taught from a book or in the classroom.

One problem with doing things this way is timing. If the computer problem is a bad one and it is stopping something essential from happening, the company will have to wait for the team to arrive. This means that this essential task does not get accomplished until the computer is fixed which could take some time. Had the crew been on-site already the problem would be fixed much sooner.

In such cases those who did not attend college are actually the people who are the better hire. Unfortunately the people doing the hiring do not see it this way and continue to stick with hiring those straight out of college even though they have no experience. It is a sad circumstance for those without the college degree. Their experience should equal the others knowledge, but they do not agree.

Now the people who need the support with their systems are actually partially victims here too. Their systems might get repairs or maintained but there is a debatable portion of the repairs that could have been done more efficiently by the latter group. Those who did not attend college. Then again, the company does not care because in the end the systems are maintained.

There are a lot of benefits to having internal IT support. However, some companies still opt to have off-site teams work with them because it can be a cost savings. If they do not experience too many computer-related issues then it might work out. But all it takes is one really big issue to knock out a whole bunch of data. That data could be very difficult to recover.




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